McKinney, V., Yoon, K., & Zahedi, F. (2002). [http://inn.colorado.edu/Details/Paper/6802 The measurement of web-customer satisfaction: An expectation and disconfirmation approach.] Information Systems Research, 13(3), 296. | McKinney, V., Yoon, K., & Zahedi, F. (2002). [http://inn.colorado.edu/Details/Paper/6802 The measurement of web-customer satisfaction: An expectation and disconfirmation approach.] Information Systems Research, 13(3), 296. |