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Expectation confirmation theory (view source)
Revision as of 10:48, 21 November 2015
, 10:48, 21 November 2015→IS articles that use the theory
Lin, C.S., Wu, S., & Tsai, R.J. (2005). Integrating perceived playfulness into expectation-confirmation model for web portal context. Information & Management 42, 683.
Lin, C.S., Wu, S., & Tsai, R.J. (2005). Integrating perceived playfulness into expectation-confirmation model for web portal context. Information & Management 42, 683.
Paul Benjamin Lowry, James Eric Gaskin, and Gregory D. Moody (2015). “[http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2534937 Proposing the multimotive information systems continuance model (MISC) to better explain end-user system evaluations and continuance intentions],” Journal of the Association for Information Systems (JAIS), vol. 16(7), pp. 515–579 (http://aisel.aisnet.org/jais/vol16/iss7/3/).
The following video companion on Youtube describes the development of MISC, empirical results of testing the MISC, and its several potential contributions to research and practice: https://www.youtube.com/watch?v=-1FsG0o0pOc&feature=youtu.be&hd=1
McKinney, V., Yoon, K., & Zahedi, F. (2002). [http://inn.colorado.edu/Details/Paper/6802 The measurement of web-customer satisfaction: An expectation and disconfirmation approach.] Information Systems Research, 13(3), 296.
McKinney, V., Yoon, K., & Zahedi, F. (2002). [http://inn.colorado.edu/Details/Paper/6802 The measurement of web-customer satisfaction: An expectation and disconfirmation approach.] Information Systems Research, 13(3), 296.