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Expectation confirmation theory (view source)
Revision as of 10:49, 21 November 2015
, 10:49, 21 November 2015→IS articles that use the theory
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Au, N., Ngai, E., Cheng, E. "A Critical Review of End-User Information System Satisfaction Research and a New Research Framework," Omega (30), 2002, pp. 451-478.
Au, N., Ngai, E., Cheng, E. "A Critical Review of End-User Information System Satisfaction Research and a New Research Framework," Omega (30), 2002, pp. 451-478.
Bhattacherjee, A. (2001a). Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly, 25(3), 351.
Bhattacherjee, A. (2001a). [http://inn.colorado.edu/Details/Paper/137 Understanding information systems continuance: An expectation-confirmation model]. MIS Quarterly, 25(3), 351.
Bhattacherjee, A. (2001b). An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems, 32, 201.
Bhattacherjee, A. (2001b). An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems, 32, 201.
Lin, C.S., Wu, S., & Tsai, R.J. (2005). Integrating perceived playfulness into expectation-confirmation model for web portal context. Information & Management 42, 683.
Lin, C.S., Wu, S., & Tsai, R.J. (2005). Integrating perceived playfulness into expectation-confirmation model for web portal context. Information & Management 42, 683.
McKinney, V., Yoon, K., & Zahedi, F. (2002). The measurement of web-customer satisfaction: An expectation and disconfirmation approach. Information Systems Research, 13(3), 296.
Paul Benjamin Lowry, James Eric Gaskin, and Gregory D. Moody (2015). “[http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2534937 Proposing the multimotive information systems continuance model (MISC) to better explain end-user system evaluations and continuance intentions],” Journal of the Association for Information Systems (JAIS), vol. 16(7), pp. 515–579 (http://aisel.aisnet.org/jais/vol16/iss7/3/). The following video companion on Youtube describes the development of MISC, empirical results of testing the MISC, and its several potential contributions to research and practice: https://www.youtube.com/watch?v=-1FsG0o0pOc&feature=youtu.be&hd=1
<nowiki> </nowiki>McKinney, V., Yoon, K., & Zahedi, F. (2002). [http://inn.colorado.edu/Details/Paper/6802 The measurement of web-customer satisfaction: An expectation and disconfirmation approach.] Information Systems Research, 13(3), 296.
Nevo, D. and Wade, M., “How to Avoid Disappointment by Design”, The Communications of the ACM, Vol. 50, No. 4, pp. 43-48, 2007.
Nevo, D. and Wade, M., “How to Avoid Disappointment by Design”, The Communications of the ACM, Vol. 50, No. 4, pp. 43-48, 2007.
Staples, D.S., Wong, I., & Seddon, P.B. (2002). Having expectations of information systems benefits that match received benefits: Does it really matter?. Information & Management, 40, 115.
Staples, D.S., Wong, I., & Seddon, P.B. (2002). Having expectations of information systems benefits that match received benefits: Does it really matter?. Information & Management, 40, 115.
Susarla, A., Barua, A., & Whinston, A. B. (2003). Understanding the service component of application service provision: An empirical analysis of satisfaction with ASP services. MIS Quarterly, 27(1), 91.
Susarla, A., Barua, A., & Whinston, A. B. (2003).[http://inn.colorado.edu/Details/Paper/127 Understanding the service component of application service provision: An empirical analysis of satisfaction with ASP services.] MIS Quarterly, 27(1), 91.
Thong, J.Y.L., Hong S.-J., & Tam, K.Y. (2006). The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance. ''International Journal of Human-Computer Studies, 64'', 799-810.
Thong, J.Y.L., Hong S.-J., & Tam, K.Y. (2006). The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance. ''International Journal of Human-Computer Studies, 64'', 799-810.
== Links from this theory to other theories ==
== Links from this theory to other theories ==
[[Multi-motive information_systems continuance model (MISC)]]<br>
[[SERVQUAL]], [[Cognitive dissonance theory]], [[Social exchange theory]], [[Equity theory]], adaptation theory
[[SERVQUAL]], [[Cognitive dissonance theory]], [[Social exchange theory]], [[Equity theory]], adaptation theory