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Expectation confirmation theory

132 bytes added, 19:25, 19 November 2014
IS articles that use the theory
Au, N., Ngai, E., Cheng, E. "A Critical Review of End-User Information System Satisfaction Research and a New Research Framework," Omega (30), 2002, pp. 451-478.
Bhattacherjee, A. (2001a). [ Understanding information systems continuance: An expectation-confirmation model]. MIS Quarterly, 25(3), 351.
Bhattacherjee, A. (2001b). An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems, 32, 201.
Lin, C.S., Wu, S., & Tsai, R.J. (2005). Integrating perceived playfulness into expectation-confirmation model for web portal context. Information & Management 42, 683.
McKinney, V., Yoon, K., & Zahedi, F. (2002). [ The measurement of web-customer satisfaction: An expectation and disconfirmation approach. ] Information Systems Research, 13(3), 296.
Nevo, D. and Wade, M., “How to Avoid Disappointment by Design”, The Communications of the ACM, Vol. 50, No. 4, pp. 43-48, 2007.
Staples, D.S., Wong, I., & Seddon, P.B. (2002). Having expectations of information systems benefits that match received benefits: Does it really matter?. Information & Management, 40, 115.
Susarla, A., Barua, A., & Whinston, A. B. (2003). [ Understanding the service component of application service provision: An empirical analysis of satisfaction with ASP services. ] MIS Quarterly, 27(1), 91.
Thong, J.Y.L., Hong S.-J., & Tam, K.Y. (2006). The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance. ''International Journal of Human-Computer Studies, 64'', 799-810.

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