→IS articles that use the theory
Au, N., Ngai, E., Cheng, E. "A Critical Review of End-User Information System Satisfaction Research and a New Research Framework," Omega (30), 2002, pp. 451-478.
Bhattacherjee, A. (2001a). Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly, 25(3), 351.
Bhattacherjee, A. (2001b). An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems, 32, 201.
Lin, C.S., Wu, S., & Tsai, R.J. (2005). Integrating perceived playfulness into expectation-confirmation model for web portal context. Information & Management 42, 683.
McKinney, V., Yoon, K., & Zahedi, F. (2002). The measurement of web-customer satisfaction: An expectation and disconfirmation approach. Information Systems Research, 13(3), 296.
Nevo, D. and Wade, M., “How to Avoid Disappointment by Design”, The Communications of the ACM, Vol. 50, No. 4, pp. 43-48, 2007.
Staples, D.S., Wong, I., & Seddon, P.B. (2002). Having expectations of information systems benefits that match received benefits: Does it really matter?. Information & Management, 40, 115.
Susarla, A., Barua, A., & Whinston, A. B. (2003). Understanding the service component of application service provision: An empirical analysis of satisfaction with ASP services. MIS Quarterly, 27(1), 91.
Thong, J.Y.L., Hong S.-J., & Tam, K.Y. (2006). The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance. ''International Journal of Human-Computer Studies, 64'', 799-810.