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− | == '''Customer focus theory''' == | + | {{Sponsor Thumbs}} |
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| + | =='''Customer Focus Theory'''== |
| ---- | | ---- |
| + | ==Acronym== |
| + | CFT |
| + | |
| + | ==Alternate name(s)== |
| + | ---- |
| + | N/A |
| + | |
| + | ==Main dependent constructs/factors== |
| + | Customer Focus |
| + | |
| + | ==Main independent construct(s)/factor(s)== |
| + | Customer Requirements, Customer Information, Customer Feedback, Customer Relationship, Customer Identity, Customer Location, Customer Personality, Prior Experience with Customer |
| + | |
| + | ==Concise description of theory== |
| + | ---- |
| + | ==Diagram/schematic of theory== |
| + | [[File:Customer_Focus_Model.jpg]] |
| + | |
| + | ==Originating author(s)== |
| + | Lohan et al. 2011 |
| + | |
| + | ==Seminal articles== |
| + | Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2 |
| + | |
| + | ==Originating area== |
| + | ---- |
| + | ==Level of analysis== |
| + | ---- |
| + | ==IS articles that use the theory== |
| + | Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. |
| + | Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2 |
| + | |
| + | ==Links from this theory to other theories== |
| + | ---- |
| + | ==External links== |
| + | ---- |
| + | ==Original Contributor(s)== |