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− | Bhattacherjee, A. (2001a). Understanding information systems continuance: An expectation-confirmation model. MIS Quarterly, 25(3), 351. | + | Bhattacherjee, A. (2001a). [http://inn.colorado.edu/Details/Paper/137 Understanding information systems continuance: An expectation-confirmation model]. MIS Quarterly, 25(3), 351. |
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| Bhattacherjee, A. (2001b). An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems, 32, 201. | | Bhattacherjee, A. (2001b). An empirical analysis of the antecedents of electronic commerce service continuance. Decision Support Systems, 32, 201. |
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| Lin, C.S., Wu, S., & Tsai, R.J. (2005). Integrating perceived playfulness into expectation-confirmation model for web portal context. Information & Management 42, 683. | | Lin, C.S., Wu, S., & Tsai, R.J. (2005). Integrating perceived playfulness into expectation-confirmation model for web portal context. Information & Management 42, 683. |
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− | McKinney, V., Yoon, K., & Zahedi, F. (2002). The measurement of web-customer satisfaction: An expectation and disconfirmation approach. Information Systems Research, 13(3), 296. | + | McKinney, V., Yoon, K., & Zahedi, F. (2002). [http://inn.colorado.edu/Details/Paper/6802 The measurement of web-customer satisfaction: An expectation and disconfirmation approach.] Information Systems Research, 13(3), 296. |
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| Nevo, D. and Wade, M., “How to Avoid Disappointment by Design”, The Communications of the ACM, Vol. 50, No. 4, pp. 43-48, 2007. | | Nevo, D. and Wade, M., “How to Avoid Disappointment by Design”, The Communications of the ACM, Vol. 50, No. 4, pp. 43-48, 2007. |
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| Staples, D.S., Wong, I., & Seddon, P.B. (2002). Having expectations of information systems benefits that match received benefits: Does it really matter?. Information & Management, 40, 115. | | Staples, D.S., Wong, I., & Seddon, P.B. (2002). Having expectations of information systems benefits that match received benefits: Does it really matter?. Information & Management, 40, 115. |
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− | Susarla, A., Barua, A., & Whinston, A. B. (2003). Understanding the service component of application service provision: An empirical analysis of satisfaction with ASP services. MIS Quarterly, 27(1), 91. | + | Susarla, A., Barua, A., & Whinston, A. B. (2003).[http://inn.colorado.edu/Details/Paper/127 Understanding the service component of application service provision: An empirical analysis of satisfaction with ASP services.] MIS Quarterly, 27(1), 91. |
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| Thong, J.Y.L., Hong S.-J., & Tam, K.Y. (2006). The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance. ''International Journal of Human-Computer Studies, 64'', 799-810. | | Thong, J.Y.L., Hong S.-J., & Tam, K.Y. (2006). The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance. ''International Journal of Human-Computer Studies, 64'', 799-810. |