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Customer based Discrepancy Theory (view source)
Revision as of 00:42, 28 March 2016
, 00:42, 28 March 2016Final
== Level of analysis ==
== Level of analysis ==
Individual customers
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== IS articles that use the theory ==
== IS articles that use the theory ==
Ang J, Soh P. User information satisfaction, job satisfaction and computer background: An exploratory study. Information Management. 1997;32(5):255.<ref>Ang J, Soh P. User information satisfaction, job satisfaction and computer background: An exploratory study. Information Management. 1997;32(5):255.</ref>
Au N, Ngai E, Cheng T. Extending the understanding of end user information systems satisfaction formation: An equitable needs fulfillment model approach. MIS Quarterly. 2008;32(1):43–66.<ref>Au N, Ngai E, Cheng T. Extending the understanding of end user information systems satisfaction formation: An equitable needs fulfillment model approach. MIS Quarterly. 2008;32(1):43–66.</ref>
Baroudi J, Orlikowski W. A short-form measure of user information satisfaction: A psychometric evaluation and notes on use. Journal of Management Information Systems. 1988;4(4):44–59.<ref>Baroudi J, Orlikowski W. A short-form measure of user information satisfaction: A psychometric evaluation and notes on use. Journal of Management Information Systems. 1988;4(4):44–59.</ref>
Bergeron F, Berube C. The management of the end-user environment: An empirical investigation. Information Management. 1988;14(3):107–113.<ref>Bergeron F, Berube C. The management of the end-user environment: An empirical investigation. Information Management. 1988;14(3):107–113</ref>
Bhattacherjee A. Understanding information systems continuance: An expectation-confirmation model. Management Information Systems Quarterly. 2001;25(3):351–370.<ref>Bhattacherjee A. Understanding information systems continuance: An expectation-confirmation model. Management Information Systems Quarterly. 2001;25(3):351–370.</ref>
Bhattacherjee A, Premkumar G. Understanding changes in belief and attitude toward information technology usage: A theoretical model and longitudinal test. Management Information Systems Quarterly. 2004;28(2):229–254.<ref>Bhattacherjee A, Premkumar G. Understanding changes in belief and attitude toward information technology usage: A theoretical model and longitudinal test. Management Information Systems Quarterly. 2004;28(2):229–254.</ref>
Chin WW, Lee MKO. A proposed model and measurement instrument for the formation of IS satisfaction: The case of end-user computing satisfaction. Proceedings of the 21st International Conference on Information Systems, Atlanta, GA; 2000. p. 553–563.<ref>Chin WW, Lee MKO. A proposed model and measurement instrument for the formation of IS satisfaction: The case of end-user computing satisfaction. Proceedings of the 21st International Conference on Information Systems, Atlanta, GA; 2000. p. 553–563.</ref>
Chiou WC, Lin CC, Perng C (2010). A strategic framework for website evaluation based on a review of the literature from 1995~2006. Information & Management. Accessed 4 June 2010.<ref>Chiou WC, Lin CC, Perng C (2010). A strategic framework for website evaluation based on a review of the literature from 1995~2006. Information & Management. Accessed 4 June 2010.</ref>
Davis F. Perceived usefulness, perceived ease of use, and user acceptance of information technology. Management Information Systems Quarterly. 1989;13(3):318–339.<ref>Davis F. Perceived usefulness, perceived ease of use, and user acceptance of information technology. Management Information Systems Quarterly. 1989;13(3):318–339.</ref>
DeLone W, McLean E. Information systems success: The quest for the dependent variable. Information Systems Research. 1992;3(1):60–95.<ref>DeLone W, McLean E. Information systems success: The quest for the dependent variable. Information Systems Research. 1992;3(1):60–95.</ref>
DeLone W, McLean E. The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems. 2003;19(4):9–30.<ref>DeLone W, McLean E. The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems. 2003;19(4):9–30.</ref>
Doll W, Torkzadeh G. The measurement of end-user computing satisfaction. Management Information Systems Quarterly. 1988;12(2):259–274.<ref>Doll W, Torkzadeh G. The measurement of end-user computing satisfaction. Management Information Systems Quarterly. 1988;12(2):259–274.</ref>
Edwards J. The study of congruence in organizational behavior research: Critique and a proposed alternative. Organizational Behavior and Human Decision Processes. 1994;58(1):51–100.<ref>Edwards J. The study of congruence in organizational behavior research: Critique and a proposed alternative. Organizational Behavior and Human Decision Processes. 1994;58(1):51–100.</ref>
Emmons RA, Diener E. Factors predicting satisfaction judgements: A comparative examination. Social Indicators Research. 1985;16:157–167.<ref>Emmons RA, Diener E. Factors predicting satisfaction judgements: A comparative examination. Social Indicators Research. 1985;16:157–167.</ref>
Erevelles S, Srinivasan S, Rangel S. Consumer satisfaction for internet service providers: An analysis of underlying processes. Information Technology and Management. 2003;4(1):69–89.<ref>Erevelles S, Srinivasan S, Rangel S. Consumer satisfaction for internet service providers: An analysis of underlying processes. Information Technology and Management. 2003;4(1):69–89.</ref>
Gallagher C. Perceptions of the value of a management information system. Academy of Management Journal. 1974;17(1):46–55.<ref>Gallagher C. Perceptions of the value of a management information system. Academy of Management Journal. 1974;17(1):46–55.</ref>
Griffith T, Northcraft G. Cognitive elements in the implementation of new technology: Can less information provide more benefits? Management Information Systems Quarterly. 1996;20(1): 99–110.<ref>Griffith T, Northcraft G. Cognitive elements in the implementation of new technology: Can less information provide more benefits? Management Information Systems Quarterly. 1996;20(1): 99–110.</ref>
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== External links ==
== External links ==