Difference between revisions of "Customer Focus Theory"
Jump to navigation
Jump to search
| Line 28: | Line 28: | ||
---- | ---- | ||
== IS articles that use the theory == | == IS articles that use the theory == | ||
| − | + | Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. | |
| + | Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2 | ||
| + | |||
== Links from this theory to other theories == | == Links from this theory to other theories == | ||
---- | ---- | ||
Revision as of 17:44, 20 November 2012
Customer focus theory
Acronym
N/A
Alternate name(s)
N/A
Main dependent constructs/factors
Customer Focus
Main independent construct(s)/factor(s)
Customer Requirements, Customer Information, Customer Feedback, Customer Relationship, Customer Identity, Customer Location, Customer Personality, Prior Experience with Customer
Concise description of theory
Diagram/schematic of theory
Originating author(s)
Seminal articles
Originating area
Level of analysis
IS articles that use the theory
Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2