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− | == '''Customer focus theory''' == | + | =='''Customer focus theory'''== |
| ---- | | ---- |
− | == Acronym == | + | ==Acronym== |
| N/A | | N/A |
| | | |
− | == Alternate name(s) == | + | ==Alternate name(s)== |
| ---- | | ---- |
| N/A | | N/A |
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| Customer Focus | | Customer Focus |
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− | == Main independent construct(s)/factor(s) == | + | ==Main independent construct(s)/factor(s)== |
| Customer Requirements, Customer Information, Customer Feedback, Customer Relationship, Customer Identity, Customer Location, Customer Personality, Prior Experience with Customer | | Customer Requirements, Customer Information, Customer Feedback, Customer Relationship, Customer Identity, Customer Location, Customer Personality, Prior Experience with Customer |
| | | |
− | == Concise description of theory == | + | ==Concise description of theory== |
| ---- | | ---- |
− | == Diagram/schematic of theory == | + | ==Diagram/schematic of theory== |
| [[File:Customer_Focus_Model.jpg]] | | [[File:Customer_Focus_Model.jpg]] |
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− | == Originating author(s) == | + | ==Originating author(s)== |
− | ----
| + | Lohan at al. 2011 |
− | == Seminal articles == | + | |
| + | ==Seminal articles== |
| ---- | | ---- |
− | == Originating area == | + | ==Originating area== |
| ---- | | ---- |
− | == Level of analysis == | + | ==Level of analysis== |
| ---- | | ---- |
− | == IS articles that use the theory == | + | ==IS articles that use the theory== |
| Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. | | Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. |
| Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2 | | Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2 |
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− | == Links from this theory to other theories == | + | ==Links from this theory to other theories== |
| ---- | | ---- |
− | == External links == | + | ==External links== |
| ---- | | ---- |
− | == Original Contributor(s) == | + | ==Original Contributor(s)== |