Difference between revisions of "Customer Focus Theory"

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== '''Customer focus theory''' ==
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=='''Customer Focus Theory'''==
 
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== Acronym ==
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==Acronym==
N/A
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CFT
  
== Alternate name(s) ==
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==Alternate name(s)==
 
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N/A
 
N/A
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Customer Focus
 
Customer Focus
  
== Main independent construct(s)/factor(s) ==
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==Main independent construct(s)/factor(s)==
 
Customer Requirements, Customer Information, Customer Feedback, Customer Relationship, Customer Identity, Customer Location, Customer Personality, Prior Experience with Customer
 
Customer Requirements, Customer Information, Customer Feedback, Customer Relationship, Customer Identity, Customer Location, Customer Personality, Prior Experience with Customer
  
== Concise description of theory ==
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==Concise description of theory==
 
----
 
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== Diagram/schematic of theory ==
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==Diagram/schematic of theory==
 
[[File:Customer_Focus_Model.jpg]]
 
[[File:Customer_Focus_Model.jpg]]
  
== Originating author(s) ==
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==Originating author(s)==
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Lohan et al. 2011
== Seminal articles ==
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==Seminal articles==
== Originating area ==
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Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2
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==Originating area==
 
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== Level of analysis ==
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==Level of analysis==
 
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== IS articles that use the theory ==
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==IS articles that use the theory==
 
Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2.  
 
Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2.  
 
Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2
 
Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2
  
== Links from this theory to other theories ==
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==Links from this theory to other theories==
 
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== External links ==
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==External links==
 
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== Original Contributor(s) ==
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==Original Contributor(s)==

Latest revision as of 09:12, 22 July 2019

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Customer Focus Theory


Acronym

CFT

Alternate name(s)


N/A

Main dependent constructs/factors

Customer Focus

Main independent construct(s)/factor(s)

Customer Requirements, Customer Information, Customer Feedback, Customer Relationship, Customer Identity, Customer Location, Customer Personality, Prior Experience with Customer

Concise description of theory


Diagram/schematic of theory

Customer Focus Model.jpg

Originating author(s)

Lohan et al. 2011

Seminal articles

Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2

Originating area


Level of analysis


IS articles that use the theory

Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2

Links from this theory to other theories


External links


Original Contributor(s)