Difference between revisions of "Customer Focus Theory"
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− | =='''Customer | + | =='''Customer Focus Theory'''== |
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==Acronym== | ==Acronym== | ||
− | + | CFT | |
==Alternate name(s)== | ==Alternate name(s)== | ||
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==Originating author(s)== | ==Originating author(s)== | ||
− | Lohan | + | Lohan et al. 2011 |
==Seminal articles== | ==Seminal articles== |
Latest revision as of 09:12, 22 July 2019
Customer Focus Theory
Acronym
CFT
Alternate name(s)
N/A
Main dependent constructs/factors
Customer Focus
Main independent construct(s)/factor(s)
Customer Requirements, Customer Information, Customer Feedback, Customer Relationship, Customer Identity, Customer Location, Customer Personality, Prior Experience with Customer
Concise description of theory
Diagram/schematic of theory
Originating author(s)
Lohan et al. 2011
Seminal articles
Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2
Originating area
Level of analysis
IS articles that use the theory
Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2