Difference between revisions of "Customer Focus Theory"
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| − | == '''Customer | + | =='''Customer Focus Theory'''== |
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| − | == Acronym == | + | ==Acronym== |
| − | + | CFT | |
| − | == Alternate name(s) == | + | ==Alternate name(s)== |
---- | ---- | ||
N/A | N/A | ||
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Customer Focus | Customer Focus | ||
| − | == Main independent construct(s)/factor(s) == | + | ==Main independent construct(s)/factor(s)== |
Customer Requirements, Customer Information, Customer Feedback, Customer Relationship, Customer Identity, Customer Location, Customer Personality, Prior Experience with Customer | Customer Requirements, Customer Information, Customer Feedback, Customer Relationship, Customer Identity, Customer Location, Customer Personality, Prior Experience with Customer | ||
| − | == Concise description of theory == | + | ==Concise description of theory== |
---- | ---- | ||
| − | == Diagram/schematic of theory == | + | ==Diagram/schematic of theory== |
[[File:Customer_Focus_Model.jpg]] | [[File:Customer_Focus_Model.jpg]] | ||
| − | == Originating author(s) == | + | ==Originating author(s)== |
| − | + | Lohan et al. 2011 | |
| − | == Seminal articles == | + | |
| − | + | ==Seminal articles== | |
| − | == Originating area == | + | Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2 |
| + | |||
| + | ==Originating area== | ||
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| − | == Level of analysis == | + | ==Level of analysis== |
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| − | == IS articles that use the theory == | + | ==IS articles that use the theory== |
Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. | Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. | ||
Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2 | Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2 | ||
| − | == Links from this theory to other theories == | + | ==Links from this theory to other theories== |
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| − | == External links == | + | ==External links== |
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| − | == Original Contributor(s) == | + | ==Original Contributor(s)== |
Latest revision as of 09:12, 22 July 2019
Customer Focus Theory
Acronym
CFT
Alternate name(s)
N/A
Main dependent constructs/factors
Customer Focus
Main independent construct(s)/factor(s)
Customer Requirements, Customer Information, Customer Feedback, Customer Relationship, Customer Identity, Customer Location, Customer Personality, Prior Experience with Customer
Concise description of theory
Diagram/schematic of theory
Originating author(s)
Lohan et al. 2011
Seminal articles
Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2
Originating area
Level of analysis
IS articles that use the theory
Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2