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== '''Customer focus theory''' ==
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=='''Customer Focus Theory'''==
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== Acronym ==
==Acronym==
CFT
== Alternate name(s) ==
==Alternate name(s)==
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N/A
N/A
Customer Focus
Customer Focus
== Main independent construct(s)/factor(s) ==
==Main independent construct(s)/factor(s)==
Customer Requirements, Customer Information, Customer Feedback, Customer Relationship, Customer Identity, Customer Location, Customer Personality, Prior Experience with Customer
Customer Requirements, Customer Information, Customer Feedback, Customer Relationship, Customer Identity, Customer Location, Customer Personality, Prior Experience with Customer
== Concise description of theory ==
==Concise description of theory==
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== Diagram/schematic of theory ==
==Diagram/schematic of theory==
[[File:Customer_Focus_Model.jpg]]
[[File:Customer_Focus_Model.jpg]]
== Originating author(s) ==
==Originating author(s)==
Lohan et al. 2011
==Seminal articles==
Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2
==Originating area==
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== Seminal articles ==
==Level of analysis==
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==IS articles that use the theory==
Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2.
Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2
== IS articles that use the theory ==
==Links from this theory to other theories==
== Links from this theory to other theories ==
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== External links ==
==External links==
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== Original Contributor(s) ==
==Original Contributor(s)==