Difference between revisions of "Customer Focus Theory"
(This describe a theory of customer focus for software and systems development projects) |
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| + | =='''Customer Focus Theory'''== | ||
---- | ---- | ||
| + | ==Acronym== | ||
| + | CFT | ||
| + | |||
| + | ==Alternate name(s)== | ||
| + | ---- | ||
| + | N/A | ||
| + | |||
| + | ==Main dependent constructs/factors== | ||
| + | Customer Focus | ||
| + | |||
| + | ==Main independent construct(s)/factor(s)== | ||
| + | Customer Requirements, Customer Information, Customer Feedback, Customer Relationship, Customer Identity, Customer Location, Customer Personality, Prior Experience with Customer | ||
| + | |||
| + | ==Concise description of theory== | ||
| + | ---- | ||
| + | ==Diagram/schematic of theory== | ||
| + | [[File:Customer_Focus_Model.jpg]] | ||
| + | |||
| + | ==Originating author(s)== | ||
| + | Lohan et al. 2011 | ||
| + | |||
| + | ==Seminal articles== | ||
| + | Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2 | ||
| + | |||
| + | ==Originating area== | ||
| + | ---- | ||
| + | ==Level of analysis== | ||
| + | ---- | ||
| + | ==IS articles that use the theory== | ||
| + | Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. | ||
| + | Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2 | ||
| + | |||
| + | ==Links from this theory to other theories== | ||
| + | ---- | ||
| + | ==External links== | ||
| + | ---- | ||
| + | ==Original Contributor(s)== | ||
Latest revision as of 09:12, 22 July 2019
Customer Focus Theory
Acronym
CFT
Alternate name(s)
N/A
Main dependent constructs/factors
Customer Focus
Main independent construct(s)/factor(s)
Customer Requirements, Customer Information, Customer Feedback, Customer Relationship, Customer Identity, Customer Location, Customer Personality, Prior Experience with Customer
Concise description of theory
Diagram/schematic of theory
Originating author(s)
Lohan et al. 2011
Seminal articles
Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2
Originating area
Level of analysis
IS articles that use the theory
Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2