Difference between revisions of "Customer Focus Theory"
| (One intermediate revision by the same user not shown) | |||
| Line 2: | Line 2: | ||
| − | =='''Customer | + | =='''Customer Focus Theory'''== |
---- | ---- | ||
==Acronym== | ==Acronym== | ||
| − | + | CFT | |
==Alternate name(s)== | ==Alternate name(s)== | ||
| Line 23: | Line 23: | ||
==Originating author(s)== | ==Originating author(s)== | ||
| − | Lohan | + | Lohan et al. 2011 |
==Seminal articles== | ==Seminal articles== | ||
| − | Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: | + | Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2 |
==Originating area== | ==Originating area== | ||
Latest revision as of 09:12, 22 July 2019
Customer Focus Theory
Acronym
CFT
Alternate name(s)
N/A
Main dependent constructs/factors
Customer Focus
Main independent construct(s)/factor(s)
Customer Requirements, Customer Information, Customer Feedback, Customer Relationship, Customer Identity, Customer Location, Customer Personality, Prior Experience with Customer
Concise description of theory
Diagram/schematic of theory
Originating author(s)
Lohan et al. 2011
Seminal articles
Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2
Originating area
Level of analysis
IS articles that use the theory
Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2