Difference between revisions of "Customer Focus Theory"
(This describe a theory of customer focus for software and systems development projects) |
|||
(8 intermediate revisions by the same user not shown) | |||
Line 1: | Line 1: | ||
− | == '''Customer focus theory''' == | + | {{Sponsor Thumbs}} |
+ | |||
+ | |||
+ | =='''Customer focus theory'''== | ||
---- | ---- | ||
+ | ==Acronym== | ||
+ | N/A | ||
+ | |||
+ | ==Alternate name(s)== | ||
+ | ---- | ||
+ | N/A | ||
+ | |||
+ | ==Main dependent constructs/factors== | ||
+ | Customer Focus | ||
+ | |||
+ | ==Main independent construct(s)/factor(s)== | ||
+ | Customer Requirements, Customer Information, Customer Feedback, Customer Relationship, Customer Identity, Customer Location, Customer Personality, Prior Experience with Customer | ||
+ | |||
+ | ==Concise description of theory== | ||
+ | ---- | ||
+ | ==Diagram/schematic of theory== | ||
+ | [[File:Customer_Focus_Model.jpg]] | ||
+ | |||
+ | ==Originating author(s)== | ||
+ | Lohan at al. 2011 | ||
+ | |||
+ | ==Seminal articles== | ||
+ | Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2 | ||
+ | |||
+ | ==Originating area== | ||
+ | ---- | ||
+ | ==Level of analysis== | ||
+ | ---- | ||
+ | ==IS articles that use the theory== | ||
+ | Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. | ||
+ | Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2 | ||
+ | |||
+ | ==Links from this theory to other theories== | ||
+ | ---- | ||
+ | ==External links== | ||
+ | ---- | ||
+ | ==Original Contributor(s)== |
Revision as of 17:26, 10 June 2019
Customer focus theory
Acronym
N/A
Alternate name(s)
N/A
Main dependent constructs/factors
Customer Focus
Main independent construct(s)/factor(s)
Customer Requirements, Customer Information, Customer Feedback, Customer Relationship, Customer Identity, Customer Location, Customer Personality, Prior Experience with Customer
Concise description of theory
Diagram/schematic of theory
Originating author(s)
Lohan at al. 2011
Seminal articles
Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2
Originating area
Level of analysis
IS articles that use the theory
Lohan, Garry; Conboy, Kieran; and Lang, Michael (2011) "Examining Customer Focus in IT Project Management: Findings from Irish and Norwegian case studies," Scandinavian Journal of Information Systems: Vol. 23: Iss. 2, Article 2. Available at: http://aisel.aisnet.org/sjis/vol23/iss2/2